All Supercell games have actually a chat functionality that is in-game. A number of our players enjoy getting together with the other person through talk inside our games, and now we work tirelessly to keep up a secure and safe environment for that.
TEAM TALK
In most our games, players can communicate with other players by joining an united team(called Task Force, Clan, Band or Neighbourhood, with regards to the game). When you join an united group, you’ve got usage of the team chat functionality and will speak to the users of your group. Teams may be closed, invite-only or available to any or all.
WORLDWIDE TALK
In Clash of Clans, users gain access to a chat that is public along with other players from around the entire world. It is called chat that is global just “global”.
Although Supercell Chat just enables txt messaging, it’s still well well worth reminding young adults about their very own footprint that is digital. As soon as provided, communications may be copied, posted and re-shared anywhere online.
SAFETY QUALITIES
We show regular warnings against sharing information that is personal. If problems arise, our games have easily accessible tools for players to report any unpleasant, insulting or improper behavior to us. In international chat users have the choice to players that are mute communications they just do not desire to see. Which means they shall maybe perhaps perhaps not see communications published in talk by this user.
All group chats also provide a profanity filter. It’s wise to advise your youngster that about it if they are chatting with someone they don’t know and are uncomfortable with, they should exit the team/game and speak to you. Users can keep group each time they wish to. Moreover a written report functionality is directly accessible from inside the talk. Find out more about that into the next area.
Simple tips to report a concern?
In a few simple steps if you or your child come across a user that is not following Supercell’s Safe and Fair Play Policy, report them to us.
The reporter’s identity is certainly not distributed to the individual being reported. Utilising the Report key will not immediately end in a ban for the reported individual. But, every report is manually evaluated by our moderators and taken really. As a result of level of reports we get, it may use up to 48h until a written report is evaluated.
At parents@supercell.com – including certain information regarding the gamer under consideration (age.g if you need to report any issues by email, reach us. screenshots associated with discussion as well as player profile), to aid us quickly comprehend and determine the matter.
Are Supercell games absolve to play?
All Supercell games are absolve to down load, providing optional “in-app acquisitions”. In-app acquisitions should never be needed to have fun with the game, but can be employed to enhance specific game play elements. In-app acquisitions vary in cost, which range from $0.99 to $99.99 (without fees) in U.S. software shops, as an example. In-app acquisitions are covered with a real income, and generally are constantly plainly called such. They truly are available “in game”, which means that your options to produce a purchase are located inside the game it self.
Am I able to handle or switch off in-app acquisitions?
So long as no re re re payment information ( e.g. bank card information) is included with your kid’s unit, no acquisitions could be made. Should you choose to buy things for the https://hookupwebsites.org/cs/gcruise-recenze/ son or daughter as well as for this explanation include your payment information into the device, don’t forget to adjust password security settings, or disable in-app acquisitions totally afterward to prevent unauthorised acquisitions.
In-app purchase settings are very different according to what type of unit you’re utilizing. Get the guidelines you’ll need linked below:
Whom processes purchases that are in-app?
Supercell will not process re re payments for in-app acquisitions, or get access to bank card information. Payment deals on their own are prepared through the App Store or Bing Play (based on your unit) through the individual current email address related to that account. Transaction receipts are emailed for you by Apple or Bing after each and every purchase. Often, acquisitions could be bundled together if you have purchased numerous things, plus it usually takes several days for you yourself to have the receipt. These processes that are post-purchase susceptible to alter by Apple or Bing. Supercell does not provide any payment programs.
Are my bank details kept personal?
We do not process re re payments for in-app acquisitions, nor do we now have usage of all of your re payment information. Which is as the re re payment deals by themselves are finished through Apple’s App shop or Google Enjoy (according to your device) via your email that is personal address with that account. Receipts for those deals are emailed for your requirements by Apple or Bing after each and every purchase (though take note that any processes that are post-purchase controlled by Apple or Bing as they are susceptible to alter by them).
I have made an in-game purchase, but We haven’t received the things I covered. Just just exactly What now?
Often deals are immediate. In infrequent cases it will take as much as 48 hours for deals to process through Apple or Bing and make it into then your game. Additionally, it is suggested to restart the application by completely shutting and re-opening it. Often a connection that is fresh the servers can trigger the in-app money to seem.
Whether it’s been 48 hours and still absolutely nothing has happened, be sure to contact Apple or Google straight to find out more.
My son or daughter inadvertently made a purchase that is in-app. Can a refund is got by me?
Much like most software that is downloadable, things purchased within our games (in-app acquisitions) are non-refundable. In infrequent cases, exceptions could be used.
In the event that purchase had been made on an Apple (iOS) device: For acquisitions made for a device that is ios Supercell struggles to handle refunds directly. Please visit Apple help and choose the “Contact iTunes store support” website link, then “Purchases, billing and redemption” and choose the possibility that fits you well.
In the event that purchase ended up being made on a Bing (Android os) unit: Please deliver a message to parents@supercell.com or call us straight through in-game help when you go to Settings > Help & help then touch “call us” into the top right hand part. In your message please state the name associated with the game the purchase had been produced in and include the receipt regarding the purchase. The transaction ID (appears such as this – GPA.1234-1234-1234-12345) at the end associated with document must certanly be noticeable. Receipts for deals have now been emailed for your requirements by Bing after every purchase.
Please be aware: Receipts for almost any deals are emailed for your requirements by Apple or Bing immediately after each purchase. But, acquisitions can be bundled together if you have purchased numerous things and usually takes longer. These post-purchase processes are susceptible to alter by Apple or Bing. Supercell doesn’t provide any payment programs.
